Examsoon 000-028 Study materials
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Fundamentals of Applying Tivoli Service Availability and Performance Management Solutions 2009
Test information:
Exam Number/Code : 000-028
Number of questions: 55
Time allowed in minutes: 90
Required passing score: 67%
Test languages: English
Deliver the Solution
Given the list of IBM products in the proposed solution, select an effective method of presenting the solution to the client so that the presentation method best suited for the current client is determined.
With emphasis on performing the following tasks:
Review the presentation methods available.
Select one or more methods that cover the list of IBM products in the proposal.
Identify any resources that are needed to use methods such as internet connections, temporary software licenses or Subject Matter Experts.
Given that interviews have been conducted, analyze organization to determine who is most influential both formally and informally so that key decision makers and stakeholders are identified.
With emphasis on performing the following tasks:
Interview Sponsor and ask in an appropriate manner “Who are key decision makers?”.
Observe customer interactions with one another.
Determine who is most knowledgeable.
Determine who is most listened to and respected by their team.
Determine who is tasked (informally or otherwise) with the most important tasks.
Determine who appears to be the key decision maker(s).
Verify that your observations are correct with the Sponsor or their representatives.
Given the scope of the IBM Service Availability and Performance Management solution, client specific solution design and the expert resources involved, present the benefits of the solution using demonstration so that the value of the solution is made clear to the client.
With emphasis on performing the following tasks:
Validate the understanding of customer’s requirements by demonstrating the solution against key customer use cases.
Identify increase in reliability and accountability brought about by solution.
Identify improvement in Mean time to Recovery.
Identify additional Key Performance Indicators that are now available, e.g. IBM Tivoli Business Service Manager metrics.
Demonstrate reduction in workload brought about by solution through example and customer reference.
Emphasize the value of harnessing the expert input, both internal and external, to streamline operations.
Describe future potential – expansion of functionality once key tools are in place, ability to scale in the future.
Understand the appropriate IBM or partner demonstration method to use (PoC, Tech Demo Center, and Centers of Excellence).
Schedule appropriate resources and personnel to assist with final presentation and demonstration.
Given the recommended solution, review the business case for the solution and determine if there are any additional requirements so that the design which is reviewed
suggestions are made to improve Return on Investment (ROI).
With emphasis on performing the following tasks:
Review the high-level design to assess if the end objective of the solution is targeted with the IBM Subject Matter Expert’s and discuss the viability of including other IBM Tivoli software to enhance the solution.
Review the architecture with customer and Customer’s Technical Team and assess any gaps in the solution provided by IBM and the actual requirement of the client.
Review the design and ROI from customer’s perspective and suggest other IBM Tivoli software to enhance the ROI.
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