The latest qq0-400 practice exam
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Latest qq0-400 exam dumps
Exam Number/Code: qq0-400
Questions and Answers:120 Q&As
Updated: 2009-09-16
Register for Exam: Prometric/Pearson VUE
Exam Name:hdi qualified customer supprot specialist(css)
qq0-400 dumps Description
Credit Toward CertificationWhen you pass Exam qq0-400: hdi qualified customer supprot specialist(css), you complete the requirements for the following certification(s):
HDI Certified Technical Specialist: hdi qualified customer supprot specialist(css) Note This preparation guide is subject to change at any time without prior notice and at the sole discretion of HDI. HDI exams might include adaptive testing technology and simulation items. HDI does not identify the format in which exams are presented. Please use this preparation guide to prepare for the exam, regardless of its format.
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Exam : HDI Worldwide QQ0-400
Title : Hdi qualified customer supprot specialist(css)
1. Whicht is an example of data that must be protected by security policies?
A. Department addresses.
B. General telephone numbers.
C. Head office marketing handouts.
D. Personal information.
Answer: D
2. What is a best practice to use when placing a customer on hold?
A. Document your actions in the incident record.
B. Ensure that the hold music is working.
C. Provide a valid reason for putting the customer on hold.
D. Set a reminder so that you don forget the customer.
Answer: C
3. Which of the following techniques is the best one for reducing and eliminating conflict during a call?
A. Match the customer attitude.
B. Refrain from interrupting the customer.
C. Stop using the customer name.
D. Tell the customer you feel sorry for them.
Answer: B
4. Which statement best describes a good leader?
A. Good leaders demonstrate absolute control over their teams.
B. Good leaders do not need to offer incentives.
C. Good leaders encourage initiative.
D. Good leaders make all the decisions for their staff.
Answer: C
5. What is the best action to take when sharing a workspace?
A. Keep a log of daily activities to share with next shift.
B. Label all of your personal property.
C. Refrain from loading personal software onto computer equipment.
D. Shut down the computer equipment at the end of each shift.
Answer: C
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